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Return & Refund Policy

Defective/Wrong Items or Didn’t Receive
If you receive an item and it’s broken, has a defect, not working or is the wrong item, call us and we’ll arrange for a replacement to be sent right away. Please contact us  within 5 days of receipt of the item.

Damaged in Shipment
Damaged merchandise must be reported within 5 days however if you’ve signed for the item ‘free and clear’, we have no claim on the shipping company. Be sure to sign for items only when you see no visible damage to the shipment. Please contact us within 5 days and we’ll arrange for reshipment.

Return & Refund Policy

The returned goods/products must be attached together with its receipt and the goods/products shall be in good condition and order. Packaging or labeling shall also be in the original state as per the original shipping container received. If the goods/products have been used, tampered or damaged by the customer, there will not be any refund. We will not be responsible if your shipment of goods/products is lost during the return transit. Once we have inspected, checked, and confirmed the returned goods/products, customers will receive their refund within 3 to 5 working days.

Please return your purchase to the following address:
A Matrix Marketing
59A,Jalan Bunga Tanjung 18.Taman Seraya.Cheras Kuala Lumpur

Tel :03-42952555

Please contact us at ahandtools@gmail.com or 03-42952555 if you have any questions or doubts.